One of the training sessions I consistently find joy in facilitating for companies over the last 17 years is centered around “Developing a Customer Service Culture.” A notable company that invariably features in my training discussions is Zappos. For them, customer service transcends being merely a company value or an area they wish to excel …
How to Prioritize Customers with Deliberate Strategies Read More »
In the narrative of the Bible, one character stands out for his silence — Joseph, the earthly father of Jesus. Though no spoken words from Joseph are recorded, his life echoes a profound message of loyalty, courage, humility, and more. As we delve into the unspoken wisdom of Joseph, the Carpenter, we discover invaluable lessons …
Lessons from a Man of Few Words But Immense Character Read More »
Tyler Perry has risen from hardship and homelessness to become the most successful African American filmmaker in history, with over $1 billion earned from his catalogue of films, TV/streaming content, and theater productions. His impact and influence within the entertainment industry and upon Black culture more broadly is monumental. I met my wife watching “Tyler …
Business and Life Lessons from Prolific Mogul Tyler Perry Read More »
In a world of cut-throat competition and obsession with status, it’s easy /to default to a transactional mindset with people – being kind only to those useful in getting us ahead while ignoring or demeaning “lower level” people we interact with everyday. Yet the most transcendent leaders understand a basic truth – how you treat …
For many years, the name Taylor Swift was one I used to engage my daughter. I stumbled on some of her music a few years ago, felt she had strong appeal to young people even though her lyrics made a lot of sense to me. I discovered that she was trending in my daughters class, …
Business Lessons from the Most Successful Pop Star of our Time Read More »
Whether it’s our health, finances, career, or relationships, we often get seduced by the lure of quick fixes and overnight success. We want to believe those Instagram ads promising to make us fluent in French in 30 days. When the stock market booms, we jump in hoping to get rich fast. That crash diet helps …
You know that phrase you always hear – “You’re about to enter the real world”? I’ve heard some version of it over and over. In nursery school, in primary school, in secondary school. I was so sure I was already living real life when I got to university! But nope – heard that “real world” …
This little narration is an attempt to share what I did to achieve the goal of graduating with honors in my Executive MBA. I think it will provide you with a template for succeeding at similar endeavors or generally anything difficult that you really want to achieve. Let me start by saying that getting the …
Once upon a time, in the annals of history, there was a legendary war leader faced with an epic challenge. His name? Well, let’s just call him Captain Fearless. Captain Fearless embarked on a daring conquest with a mission to conquer new lands and bring glory to his people. Captain Fearless wasn’t just your ordinary …
If you are 30 years old and above and haven’t begun to budget for your parents monthly, you need to update your financial education. Yes! I’m coming out with swords and daggers today, and if this goes against your beliefs, change. Fathers may not have the courage to send this to you, but mothers will. …
Here is a second chance. Yes its free!
Financial Checkup
